Stuck right now on a payout

Contact Fortuneclock Casino support any hour you need

Reach a person by live chat, e-mail or phone, every hour of every day, including the quiet 3am stretch when a withdrawal is stuck.

Talk to support 18+ only. Welcome bonus up to A$800 at 169% match; 27x wagering applies. Valid 29 days.

Paid out today across 9 venues

603,410 A$

2,924 Players at the tables right now

Operating under Gaming Control Board Curaçao licence OGL/2008/7319/319 and independently verified by eCOGRA and Gaming Laboratories International since 2008.

An average withdrawal clears in 11 minutes. A$41M is paid to players each week — across 11 payment methods including PayID, Apple Pay, and Visa — with a single-withdrawal ceiling of A$65,000.

Every connection to Fortuneclock Casino N.V. is protected by 256-bit TLS encryption. Dispute resolution is handled independently through accredited ADR body SIQ.

Rewriting a failed bet

Three routes to a real person, timed

Live chat desk

Best for a stuck withdrawal or a missing bonus at any hour, with a typical connection to a person in one minute.

Open chat

When a screenshot needs explaining

Best for documents and detailed complaints; write to [email protected] and expect a reply within two hours.

Write in

Would rather talk it through?

Best when you would rather talk it through; call +61 2 1122 2249 AEST and someone picks up in about five minutes.

Call now

Mid-bet question from Sydney

Sitting in Melbourne with a query at midnight

This short list is how the casino keeps Australian players inside one time zone rather than three.

Local reach

Phone in Australia+61 2 1122 2249

TimezoneAEST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Licence

Licence holderGaming Control Board Curaçao, OGL/2008/7319/319

Gambling help

Help servicesGambling Help Online, Gamblers Anonymous Australia, National Self-Exclusion Register

The evening you finally decide to ask

Staff resolve cases faster when these five things are already in front of you.

Your registered email address and player ID
Screenshot or reference of the transaction
Payment method used and its last digits
Date and time the issue appeared
Any prior chat transcript or ticket number

Six addresses, one match

Send your problem to the desk that owns it

Once you finish this list you will have the correct address for your question and no forwarding delay.

Your account

General support, anything else[email protected]

Verification, KYC documents[email protected]

Money

Payments, deposits and withdrawals[email protected]

Also here

Complaints, formal dispute[email protected]

Privacy, personal data requests[email protected]

Business, partnerships and media[email protected]

Waiting for a reply

How long until a real person replies?

After this table you will know which channel fits the clock you are on.

Live chat

Chat hours24/7 support

Chat first reply1 minute typical

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply2 hours typical

Phone

Phone number+61 2 1122 2249

Phone wait5 minutes typical

Reach out to people outside the casino

Independent organisations help with gambling problems, and each one works outside the casino entirely, at no cost to you. Gambling Help Online, Gamblers Anonymous Australia and the National Self-Exclusion Register all sit beyond anything Fortuneclock runs.

Gambling Help Online. Counsellors and online resources give free, confidential support to anyone in Australia worried about their betting.

Gamblers Anonymous Australia. Meetings run by people in recovery offer a shared room and a steady routine for anyone who wants to stop.

National Self-Exclusion Register. One national sign-up blocks you from gambling services across providers, and it stays in place until you choose to lift it.

Full Story

Knowing who you deal with

Company, registration and licensing record

Ends the worry about who actually holds your money and under which rules.

The company

Legal nameFortuneclock Casino N.V.

Company number823217 (Curaçao)

Registered addressDr. M.J. Hugenholtzweg, Willemstad

The licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2008/7319/319

Written contact

Support e-mail[email protected]

Answers without the wait

Straight answers on support at Fortuneclock Casino

After this, you will know who answers, in which language, and how fast.

trustCan I take a support answer further if it misses the mark?+

Should a reply from the team leave the matter open, ask for it to be escalated inside the same chat or e-mail thread. Nothing gets resolved there, and the next step is a written complaint to [email protected]. Only once that route is closed do players take it to the Gaming Control Board Curaçao.

trustWhy do the languages matter when I write in?+

Why does language matter so much here? Because Fortuneclock Casino answers in English, German, Finnish and Norwegian, so an Australian player writes in English and reads the reply in English. Four languages cover the whole help desk, and the roster runs around the clock.

trustWhat happens when I close my account?+

What happens when you close your account is that the request is actioned by the support team and confirmed in writing, with any withdrawal already pending paid out first. Closing is permanent for that account, and only one account is allowed per player. A duplicate account found later will be shut without notice.

trustWhere is Fortuneclock Casino licensed for Australian players?+

Where the licence sits is Curaçao, holding number OGL/2008/7319/319, issued to Fortuneclock Casino N.V. by the Gaming Control Board Curaçao. Company number 823217 keeps the registration traceable, with a registered address at Dr. M.J. Hugenholtzweg, Willemstad. Fortuneclock Casino has held this licence since 2008.

trustHow long does verification take once I upload?+

When you send documents, expect about 58 hours before checks finish. Proof of identity, proof of address and proof of payment method are reviewed together, and the queue does not count from the moment you press send. Anything incomplete sends the file back to the end of it.

Four steps up

What happens if the answer misses the mark?

Fortuneclock Casino wants it on record

Send the full story to [email protected], with dates, amounts and any reference numbers. A written record keeps every later step simple.

A reference to hold onto

Within a short window you get a ticket reference and a named handler. That reference is what every follow-up and escalation is tracked against.

When the first reply stalls

Fortuneclock Casino escalates unresolved cases to a senior team once the reference is logged. Ask for that step if the first reply leaves your question open.

Fortuneclock Casino hands over the file

Still unsatisfied after the internal route closes, you may take the matter to the Gaming Control Board Curaçao. Bring your ticket reference and the full correspondence.